We have worked with a wide cross section of organisations within the independent living and Assistive Technology fields.

We have also worked with several academic partners and are currently involved in a number of future-focussed industry/academic research projects.

Thurrock Council

I found Years Ahead very responsive to our needs and they acted as a true partner in our course development with an ongoing dialogue and accommodated amendments to the content as we went. The finished modules have been received well internally and we have now made them available to service providers external to the Council.

Bill Clayton

Workforce Planning and Development Service

Thurrock Council

Objective:

To write the content for Thurrock’s Re-ablement E-learning portal and to review and quality check the finalised programme.

What we offered:

The Re-ablement programme was designed for a broad, generic audience, including managers and new staff members providing Re-ablement services. The written material covered:

  • Introduction and contextual information, including broad details the Prevention and Personalisation agendas and relevant local policies
  • The principles and concepts behind Re-ablement practice and the desired outcomes from such services
  • How do Re-ablement services work? Examples of evidence-based practice – using case studies and references - to illustrate what works well and why
  • Maximising independence - Long-term health conditions, ageing and self care, including strategies and independent living products that help
  • Information and references for relevant regulatory and legislative requirements and managing risk

We were asked to write the content for Thurrock’s Re-ablement E-learning portal and to review and quality check the finalised programme.

Thurrock Council

I found Years Ahead very responsive to our needs and they acted as a true partner in our course development with an ongoing dialogue and accommodated amendments to the content as we went. The finished modules have been received well internally and we have now made them available to service providers external to the Council.

Bill Clayton

Workforce Planning and Development Service

Thurrock Council

Objective:

To write the content for Thurrock’s Re-ablement E-learning portal and to review and quality check the finalised programme.

What we offered:

The Re-ablement programme was designed for a broad, generic audience, including managers and new staff members providing Re-ablement services. The written material covered:

  • Introduction and contextual information, including broad details the Prevention and Personalisation agendas and relevant local policies
  • The principles and concepts behind Re-ablement practice and the desired outcomes from such services
  • How do Re-ablement services work? Examples of evidence-based practice – using case studies and references - to illustrate what works well and why
  • Maximising independence - Long-term health conditions, ageing and self care, including strategies and independent living products that help
  • Information and references for relevant regulatory and legislative requirements and managing risk

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Manage At Home

For the launch of manageathome.co.uk we really wanted to create a web experience that helps customers work out what’s right for them, to help them stay at home and maintain independence. Years Ahead have used their knowledge of ageing and independent living to provide some expert insight that has really helped us understand what customer’s want.  They’ve also produced some great content that we feel really helps our customers get their heads around the different product solutions such as mobility aids and bathing aids.  It’s very important for us that the advice we feature is truly independent and from professionals who really know their stuff.  Years Ahead have proved their expertise and will be supporting our customer service team going forward

Matthew Ward

Business Manager

Manage At Home Ltd, part of the Siddall Group Ltd

Objective:

To help Manage At Home to make a successful launch of its new e-commerce web site by:-

  • Creating well thought-through independent advice and guidance, that features as an integral part of the Manage At Home web site, to help customers choose independent living products that are right for them
  • Training Manage At Home customer service advisors so they have a reasonable level of understanding about the most common independent living issues customer’s face and the features and benefits that different product solutions offer

What we offered:

  • Independently authored advice sections for the most common daily living aids product categories that include the ‘pros and cons’ for safe and effective product use, features and benefits which optimise function, design and things to consider before purchase
  • Online learning material backed up with hands-on workshops for key members of the Manage At Home e-commerce team

We were asked to help Manage At Home to make a successful launch of its new e-commerce web site.

Manage At Home

For the launch of manageathome.co.uk we really wanted to create a web experience that helps customers work out what’s right for them, to help them stay at home and maintain independence. Years Ahead have used their knowledge of ageing and independent living to provide some expert insight that has really helped us understand what customer’s want.  They’ve also produced some great content that we feel really helps our customers get their heads around the different product solutions such as mobility aids and bathing aids.  It’s very important for us that the advice we feature is truly independent and from professionals who really know their stuff.  Years Ahead have proved their expertise and will be supporting our customer service team going forward

Matthew Ward

Business Manager

Manage At Home Ltd, part of the Siddall Group Ltd

Objective:

To help Manage At Home to make a successful launch of its new e-commerce web site by:-

  • Creating well thought-through independent advice and guidance, that features as an integral part of the Manage At Home web site, to help customers choose independent living products that are right for them
  • Training Manage At Home customer service advisors so they have a reasonable level of understanding about the most common independent living issues customer’s face and the features and benefits that different product solutions offer

What we offered:

  • Independently authored advice sections for the most common daily living aids product categories that include the ‘pros and cons’ for safe and effective product use, features and benefits which optimise function, design and things to consider before purchase
  • Online learning material backed up with hands-on workshops for key members of the Manage At Home e-commerce team

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Boots

Boots.com worked with Years Ahead earlier this year to develop a new web tool to help our customers find the most suitable mobility or daily living aid product quickly and easily.

The tool is based around an interactive questionnaire which enables the customer to hone in on their particular area of need and display visually only appropriate products within a small amount of clicks.

Years Ahead, and in particular Marie Hendry, provided a wealth of knowledge of this market which enabled our developers to produce a tool of great quality and provide an excellent experience for our customers.

Sharon Cotterill

Boots e-commerce

Objective:

To help Boots develop their e-commerce offering by helping to design and develop an electronic interactive tool for older customers and people who are caring for relatives or friends. It aims to guide customers through their purchase journey of independent living and mobility products, to ensure they get the right product for their needs.

What we offered:

Years Ahead designed and wrote

  • Questions to guide customers through topics of concern.
  • Advice and guidance relating to appropriate product solutions in different situations.
  • Illustrated ‘pros and cons’ for safe and effective product use
  • Hints and tips and links to further helpful information
The first three sections of the tool/programme (Using the toilet, washing and bathing and mobility) were launched in May 2010. Further sections are planned to address other aspects of everyday living and leisure activities

We were asked to help Boots develop their e-commerce offering by helping to design and develop an electronic interactive tool for older customers and people who are caring for relatives or friends

Boots

Boots.com worked with Years Ahead earlier this year to develop a new web tool to help our customers find the most suitable mobility or daily living aid product quickly and easily.

The tool is based around an interactive questionnaire which enables the customer to hone in on their particular area of need and display visually only appropriate products within a small amount of clicks.

Years Ahead, and in particular Marie Hendry, provided a wealth of knowledge of this market which enabled our developers to produce a tool of great quality and provide an excellent experience for our customers.

Sharon Cotterill

Boots e-commerce

Objective:

To help Boots develop their e-commerce offering by helping to design and develop an electronic interactive tool for older customers and people who are caring for relatives or friends. It aims to guide customers through their purchase journey of independent living and mobility products, to ensure they get the right product for their needs.

What we offered:

Years Ahead designed and wrote

  • Questions to guide customers through topics of concern.
  • Advice and guidance relating to appropriate product solutions in different situations.
  • Illustrated ‘pros and cons’ for safe and effective product use
  • Hints and tips and links to further helpful information
The first three sections of the tool/programme (Using the toilet, washing and bathing and mobility) were launched in May 2010. Further sections are planned to address other aspects of everyday living and leisure activities

Read more...

Southwark Adult Social Care

Years Ahead have an innovative and progressive vision for the development of equipment provision for the years to come, specifically the development of a retail model.

With this vision comes a ‘can-do’ attitude that, despite our challenging timeframes, meant that Southwark’s objective of the development of bespoke, high quality training for potential accredited retailers for simple aids to daily living was achieved with both professionalism and flexibility.

Taylor Jakks

TCES Project Manager

London Borough of Southwark

Objective:

To offer a bespoke training programme for interested retailers in Southwark to meet the required standards as accredited community equipment dispensers.

What we offered:

A training package designed for front-line staff to develop skills and increase knowledge about:

  • Community equipment available within the National Catalogue;
  •  Relevant up-grades, add-ons and accessories;
The bespoke course combined an on-line learning programme with a practical workshop and was developed in partnership with Southwark.  It was designed with busy sales staff in mind to offer them opportunities to learn about this new range of products at their own pace and to see, try them out and discuss them with experienced healthcare practitioners.

The objective was to offer a bespoke training programme for interested retailers in Southwark to meet the required standards as accredited community equipment dispensers.

Southwark Adult Social Care

Years Ahead have an innovative and progressive vision for the development of equipment provision for the years to come, specifically the development of a retail model.

With this vision comes a ‘can-do’ attitude that, despite our challenging timeframes, meant that Southwark’s objective of the development of bespoke, high quality training for potential accredited retailers for simple aids to daily living was achieved with both professionalism and flexibility.

Taylor Jakks

TCES Project Manager

London Borough of Southwark

Objective:

To offer a bespoke training programme for interested retailers in Southwark to meet the required standards as accredited community equipment dispensers.

What we offered:

A training package designed for front-line staff to develop skills and increase knowledge about:

  • Community equipment available within the National Catalogue;
  •  Relevant up-grades, add-ons and accessories;
The bespoke course combined an on-line learning programme with a practical workshop and was developed in partnership with Southwark.  It was designed with busy sales staff in mind to offer them opportunities to learn about this new range of products at their own pace and to see, try them out and discuss them with experienced healthcare practitioners.

Read more...